OTCP - PF Online Transfer Claim Portal

EPFO launched its Online Transfer Claim Portal (OTCP) on Oct 2, 2013 to guarantee prompt transfer of EPF account from one employer to another when an employee moves from one job to another. The main purpose of the Online Transfer Claim portal is to transfer PF contributions from one account to another online with ease and convenience. OTCP was enabled to provide a transparent, efficient and comfortable transfer of fund for all employees. In this article, we look at the steps for online transfer of EPF from one employer to another using the OTCP Portal. Know more about PF Claim Form 19. Know more about UAN Registration. Know more about Unified Portal.

Pre-requisites of the OTCP Transfer

EPF account number of the current and previous company.
Date of Joining and leaving of the last company.
Date of Joining of the new company.
The employees’ bank account IFSC code and bank account number.

OTCP Transfer Procedure

We now look at the procedure to submit EPF transfer request via the OTCP portal.

Step: 1 - Check Eligibility

The first and foremost step is to check the eligibility to transfer claim from one account to another. Let’s look at the eligibility criteria:

Any member who possesses both previous and present member IDs (PF Account No.) would be eligible.
The PF accounts must be available in the EPFO database.
The employers must have registered the digital signature certificate of concerned authorized signatories with the EPFO.
The employers must verify the claim from their employees online enabling a digital sign off.

In order to check the eligibility we must further follow the following steps:

Step: 1A – Visit Web portal

The applicant must first visit the web portal which is www.epfindia.gov.in

Step: 1B – OTCP

The applicant must click on Online Transfer Claim Portal (OTCP) under “Employees” category.

Step: 1C – Check Eligibility Web page

The applicant must click on ‘Check Eligibility for Filing Online Transfer Claim’. -> The applicant must enter the EPF account details of his or her previous employer and current employer. -> The applicant must then click on Check Eligibility.

Step: 1D – Eligibility Results Web-page

The applicant could have two ways to navigate through the portal: The options could be either to Click here to Login to go to Online Transfer Claim Portal or “Click here to Register on Member Portal.” In case the applicant is already a registered member, then he might click on “Click here to Login” option which is available on the eligibility result screen or he could directly visit the OTC Portal. If the applicant is eligible to file online transfer but he is not a registered member, then he could register by visiting https://unifiedportal-mem.epfindia.gov.in/memberinterface/

Step: 2 – Request for Transfer of EPF account

In this step, the applicant could apply for transfer of EPF account, let’s look at the steps one by one.

Step: 2A – KYC Documentation

The applicant must enter his or her KYC documents details to login to the OTCP Portal https://unifiedportal-mem.epfindia.gov.in/memberinterface/ -> Below the Claim menu option, you could click on “Request for Transfer of EPF Account.”

Step: 2B – Previous Employee Details

The applicant could enter his or her personal details and the Previous EPF account details. Form 13 must be filled in here as it is used to Request for Transfer of EPF account.

Step: 2C – Current Employee Details

The applicant could enter his or her personal details and the current EPF account details. Form 13 – Part C must be filled in here as it is used to Request for Transfer of EPF account.

Step: 2D – Submission of Form 13

The applicant would have an option to submit the transfer form (Form 13) online to either his or her present employer or to his or her previous employer. Either of them could be chosen. Further to this the applicant must enter the CAPTCHA code and click on “Get PIN”. The applicant would receive this Pin on his or her registered mobile number. Then once the PIN number is entered, he or she must click on submit.

Step: 3 – Submission of Hard Copy

Now, in this step, we could proceed further in submitting the hard copy of Form 13.

Step: 3A – Transfer Claim

The applicant must click on “CLAIM” menu option post entry of the OTP -> Now he or she could click on View Status of Transfer Claim

Step: 3B – Printable Online Transfer Claim Form (Form-13)

In this step, the applicant must submit the printed i.e. hard-copy of Online Transfer Claim Form (Form 13) to the Present employer or Previous employer depending upon the option the applicant had chosen while submitting the Online Transfer Claim Application. The printout must be duly signed by the claim applicant and it must not exceed 15 days. The employer would have the option to reject the online claim application after 15 days. You could contact your employer directly. The contact details of the authorized signatories are available under the ‘Employer’ details in the “View the status of Transfer Claims” option under the tab “Claim”.

Tracking Claim Status

We could also track the status or check the status online via this portal. If the applicant’s employer observes any disparity in the application form, they might modify the same and send the modified claim form to the applicant. The navigation for tracking the status of the claim is as follows: This could be accessed via the OTCP portal by just clicking the option “View the status of Transfer Claims” under the tab “Claim”. The applicant’s employer may approve your request for online transfer claim. In case the applicant’s employer either present or previous had rejected the claim. The reasons for the rejection could be mentioned. Tracking PF Claim Status.

Rejection of Claims

The below-mentioned points are some possible rejections from the employer's end:

The signed copy of the printout of the claim submitted online has not yet been received by the applicant’s present or previous employer.
The applicant’s details might be mis-matching with company’s records.
The signature of the member might be mis-matching with company’s records.